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We want you to be completely satisfied with your purchase, if for any reason you are not we will replace, refund or exchange the item at no cost to you provided that
We can not accept returns, exchanges or refunds under the following conditions:
Once we have received the items and inspected them to be in good order we will credit your account, replace the item/s or fully refund you.
Please visit the product-specific page to see the applicable warranty to that product, if there is no warranty information available on the product page, please get in touch with us at support@erp.livestainable.co.za for us to confirm the warranty for you. We do however provide the guarantee of a 6-month minimum fallback warranty under Livestainable (Pty) Ltd (Not applicable to perishable, consumable, and maintenance items. For the standard warranty to be applicable, Manufacturer specific requirements are imposed. Our standard warranty is not an extension or extendable warranty.
Please log all warranty claims through Livestainable and not the relevant manufacturer, we will advise you on a per claim basis if you should make direct contact with the manufacturer/supplier.
All warranty related claims are “Walk-In”. Meaning, you (the consumer) is responsible for ensuring we receive the items at our premises. Livestainable will not incur logistic expenses for the collection of goods. We will provide you with the relevant details for courier or self deliveries for RMA items.
If you return an item to us that does not comply with this policy, we are entitled to hold you accountable for any costs incurred to collect, repair, replace, refund, resale, or repack the item/s.
An example would be sending back an item that has been opened, seals have been broken, the packaging had been damaged, or sending an item back with missing parts. We are then (subject to law) going to reject the return/refund or apply a repackaging fee, handling fee or whatever fee is applicable to get the item/s in a resaleable condition.
Get in touch with us regarding the Returns, Refunds or Exchanges policy to submit a dispute by clicking on the button below:
Really happy with the globes I ordered. The Service was very good.
Great service. Good product. Like the bluetooth function of turning off the dc output remotely.
Thank you for great products and delivery.
So happy with this purchase, no doubts, its expensive, compared to standard lead acid battery, but it is so much better. Livestainable sales and delivery flawless. Called on Blue Nova support for advice on charging algorithms using solar MPPT charger and received prompt and efficient service. Can recommend LiveStainable based on my multiple purchase experiences to date.
Victron Orion TR Smart 12/12-18A (220W) Isolated Dc/Dc Battery Charger
As always with Victron, good quality products. As basic as this is, it is well made and fits the charger perfectly.
Iam very happy and satisfied I will continue to be your costumer ♥️🙏
Easy to install ,works well highly recommended
The wires come pre-stripped, so putting on lugs etc are easy!
Geyserwise TSE1 - Geyser Timer and Temperature Controller with Display
Its easy to install and looks like its working 100%. Will have to monitor it for a bit longer but it looks like a good investment.
Works as expected and price is very resendable.
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Custom Development by Viewport for Livestainable (Pty) Ltd
In some cases, where the supplier or manufacturer has not provided us with weights and dimensions of the products, we put in a static value in order to prevent the disapproval of the item on some marketing channels. Mostly the figures given here are correct but for some lighting brands and other items static values were put in. If you are unsure about the details you are welcome to get in touch by scrolling to the bottom of the item description and clicking on the "Let Us Know" button.